Ignite the magic of Inside Sales AI and Consumer Self-Care

AREA 22 transforms digital sales with your consumers, accelerating revenue, productivity and marketplace control - with fast digital assistants, that delight.

Consumer self-care “My voice, my texts or my video message represents my goal, interaction-by-interaction, 24/7, with a brand I trust. I express my true self every time and the context of my conversation is always met with accurate, fast responses to my request, an offer I am considering or a purchase I make”

Enterprise digital experience “We are passionate about delighting our customers in the sales cycle with frictionless sales engagement. We can now control and measure sales performance and productivity, assuring service delivery across all touchpoints of the enterprise sales journey. We inject context rich realtime data and insights ,creating agile revenue streams and real value customer by customer”

Add empathy to engagement. Imagine being in-sync, not just with your best customer- facing employees but also with your digital inside sales assistant “representatives” . Our empathy agent transforms the traditional experience consumers have with “digital agents”. The shift away from words that frustrate or are scripted, inflexible, timewasting and even infuriating.

Controllable LLM’s - LLM performance and control is at the core. Generative AI provides a dynamic foundation for your digital representatives rapport to be the best version of your brand, products and marketplace . No more being trapped with dated , fixed scripts and everyday ontologies. Control and calibrate end-to-end interactions at a lower cost of service.

Know how. That’s where we come in. Our world class team of experts in linguistics, psychology, conversational design, computer science, and artificial intelligence build emotionally intelligent digital representatives to represent your brand that understand, engage and delight your customer’s goals and more. Ignite the magic.

Your Customers , Our World

Human Cognitive Flexibility

 

Our greatest strength as normal people is our changing context and situational adaptability. We adjust our conversational style, goals, emotional behaviour, responses and actions based on consumer social contract. This cognitive flexibility is our core design philosophy guiding our human-centricity which always learns and orchestrates data-transformation with responsive agents.

Controllable Agent Architecture

 

The consumer interacts , conversation-by-conversation, responding with fast responses from conversational agents. This architecture devolves reasoning, understanding, emotional intelligence, planning, action taking, memory management, goal seeking, reporting …and more. Specialised agents work collectively and seamlessly to engage customers in a more contextual and responsive way- for high AND low value transactions. Trust meets satisfaction.

Brand Safe Assurance Delivery

 
 

Consumer interaction in a conversation stream with a portfolio of agents and applications progress context in realtime. From memory, negotiation, goal setting, calendar and day-part, to recommending, progressive engagement continues around any application ( i.e. subscription management, or shopping) . Your controllable digital representative is accurate, on-message and protected against malicious intent. We evaluate every customer interaction and generated response, in real-time, using our Brand Safe Assurance dashboard ensuring your consumer experience and your own reputation is always protected.

Real-time Responsiveness

 

Conversational interface optimises latency and relevance in each consumer interaction. Our breakthrough Conversation Stream allows our agents to operate in parallel, maximising understanding of consumer intent, mood and unique goals while minimising delay but always maintaining a natural , human-like rapport building experience.